Store Policies

Store Policies

All sales are final.
Orders may take up to 10 business days to ship. Business days exclude weekends and holidays.

Sales & Discounts

  • DIY Paint is excluded from sales and discount codes. This is a requirement set by the manufacturer.
  • Sales are while supplies last. No rainchecks will be given.
  • Only one discount or promotion may be applied per item.
  • Shipping times may be extended during high-demand sale periods. Please refer to Sale Shipping Information under Shipping Guidelines.
  • New Iron Orchid Designs are excluded from all discounts including rewards and new text subscribers until January 1st, 2027.

Winter Shipping Notice

Shipping may take longer during the winter season due to increased demand and weather conditions. Please allow additional time for both processing and delivery.

Freezing Temperatures Disclaimer

If you live in an area with below-freezing temperatures, please track your package closely and bring it indoors promptly upon delivery.

We are not responsible for, and will not replace, paint or liquid items damaged due to freezing temperatures.

Shipping Guidelines

View Shipping Prices

Furniture Shipping

  • Prices include shipping to all U.S. states except New York, Hawaii, and Alaska.
  • Additional surcharges will be invoiced separately for those states.
  • Furniture shipping may take up to 4 months depending on demand and carrier timelines.
  • No refunds will be given due to furniture shipping delays.
  • Delays may occur due to weather or transportation issues beyond our control.

Sale Shipping Information

Orders placed during sales may exceed the standard 10 business day processing time.
Please refer to sale details or contact us for specific timelines.

International & Canada Shipping

  • Our website does not automatically calculate all international shipping rates.
  • Please email info@jamirayvintage.com with your order and full address for a shipping quote.
  • International delivery may take 4–5 weeks, plus possible customs delays.
  • Customers are responsible for all import fees, taxes, and duties.

Important:

  • DIY Paint products cannot be shipped to Canada. Orders containing these items will be canceled and must be reordered without them.
  • Orders containing both preorder and in-stock items will ship together once all items are available. Separate shipping is available upon request for an additional fee.

Damages & Missing Packages

  • Missing packages must be reported within 7 days of delivery. 
  • Damages must be reported within 48 hours of delivery (based on tracking).

Damages

To qualify for a replacement or refund:

  • Photos of the damage must be provided
  • Original packaging and product must be retained

If reported within 24 hours and properly documented:

  • We will replace the item (if available) or issue a refund

If not:

  • The customer must file a claim directly with the shipping carrier to be reimbursed by the carrier

Please email photos (outside of the package showing label, the inside of the package with the packaging materials, and damaged item), a description of the damage, and your order number to: info@jamirayvintage.com

Packages Marked as Delivered

If your tracking information shows that your package has been marked as delivered, but you have not received it, please take the following steps:

  1. Check around your property for the package, including porches, side doors, garages, mail areas, and other locations where your carrier may have left it.
  2. Check with your neighbors to see if the package was accidentally delivered to a nearby address.
  3. Contact your local post office and provide them with your tracking number. They may be able to provide additional delivery details or locate the package.

Packages can occasionally be scanned as delivered before they actually arrive, or may be delivered to a nearby location.

If your package has been marked delivered and has not arrived within 72 hours of the delivery scan, please contact our Customer Care team. Once the 72 hour period has passed, we can reship your order.

Local Pick-Up

  • Local pick-up orders may still take up to 10 business days to be ready.
  • You will receive an email notification when your order is ready.
  • Orders not picked up within 6 months (with no contact) will be returned to inventory.
  • After that time, customers may receive store credit or replacement product only, no refunds will be issued.

Order Issues & Fraud Prevention

We reserve the right to cancel any order if there is reason to believe it is associated with fraud or suspicious activity.

Contact Us

For any questions, please email:
info@jamirayvintage.com